FAQ

We have compiled a list of frequently asked questions for our pharmacy.
Please refer to the following and if the issue persists, please contact us directly.



Is there an expiration date on prescriptions?

    A: The prescription is valid for four days, including the date of issue . This includes weekends and holidays. If you think you may not be able to receive the prescription within the validity period, please consult your doctor when you visit.


    What should I do if my prescription expires?

      A: Expired prescriptions cannot be accepted. Please contact the issuing medical institution .

      Can I extend the expiration date of my prescription?

      A: The expiration date of a prescription cannot be extended at a pharmacy. Please contact the issuing medical institution. Also, verbal instructions over the phone will not be accepted. Even if a medical institution calls our pharmacy, the prescription expiration date cannot be extended. The original prescription must be changed. Please write the date and have the prescribing doctor's seal on it.

      Do you accept prescriptions by fax?

      A: Sending it by fax or other means will not be considered official acceptance. Please be sure to bring the original prescription (excluding online consultations). In addition, by notifying us in advance of the prescription contents by fax, LINE, CLINICS, etc., we can have the medication ready by the time you visit, which will shorten your waiting time.


      Do you offer online medical consultations?

      A: We are currently preparing this and will let you know when it becomes available.
      Planned introduction of services: CLINICS


      Can I have medication delivered to me after receiving online medical advice?

      A: We are currently preparing.


      Can I get the medicine I received through online consultation on the same day?

      A: We are currently preparing.


      I consulted a doctor over the phone and was issued a prescription. What should I do?

      A: In the case of a telephone consultation, the medical institution may be able to send the prescription directly to the pharmacy. Please inquire at the medical institution where you received the consultation.
      If you have a prescription in hand or if your prescription will be mailed to you, we will accept your prescription as usual. Please bring the original prescription to the pharmacy.


      Can I choose the original medicine?

      A: Yes, you can choose between original and generic drugs depending on your preference. However, we may not be able to accommodate your request depending on the pharmacy's inventory and the drug distribution situation. We appreciate your understanding.


      There is a certain medicine that I have been told is not available at any pharmacy. Is it possible to order it for me?

      A: Our pharmacy does not carry all medicines. If there is a medicine that we do not have, we will do our best to accommodate your request, but we may not be able to fulfill your request. We appreciate your understanding. Also, if we need to order the medicine, it may take several days to a week or more for delivery. Due to the recent shortage of medicines, you may have to wait for several months or more.


      Can you provide medical care at home?

      A: Yes, we can. If you are interested, please contact our pharmacy.


      Can I have the medicine packaged?

      A: Yes, this is possible. After consultation, we will package the medicine into individual packets that are easy for patients to manage.


      Can I have medicines I get from other pharmacies packaged in a single packet?

      A: Yes, we can accommodate you if you bring it with you.


      I have some leftover medicine at home. What should I do?

      A: If you are currently taking the medication, it is possible to adjust the dosage of your prescription. Please consult with your pharmacist. Also, if you are no longer taking the medication, you can bring it with you and have it disposed of.


      I have a public medical certificate. Can you help me?

      A: Yes, it is possible. Please bring the relevant medical certificate with you when you visit the clinic. Some services are currently in preparation.


      I forgot my health insurance card. Can I still get my medicine?

      A: Yes, in principle. However, if you do not have an insurance card, you may be required to pay the full cost out of pocket.


      Why do you need to check my insurance card?

      A: When providing health insurance-covered medical treatment and dispensing insurance-covered medication, there are rules that must be followed by both the medical provider and the patient.

      Regarding the obligation to present an insurance card, Article 54 of the Health Insurance Act Enforcement Regulations clearly states that "When the insurance pharmacy etc. requests the submission of the insurance card, the prescription and insurance card must be submitted."
      If the number written on the prescription is incorrect or if you have lost your insurance coverage, you will have to pay for the medicine later, which can be a hassle. Please cooperate by presenting your insurance card at the pharmacy counter.

      Is payment by cash only?

      A: Yes, in the case of self-paid expenses, we ask that you pay in cash as a general rule. However, you can also use a credit card by paying a separate refund fee. If you are not planning on receiving a refund, you can also pay by credit card.